Privacy policy
Tụrụ Beauty Store (“Tụrụ Beauty Store”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, make a purchase, contact us or otherwise interact with our services.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we retain it, and the rights available to you.
Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Tụrụ Beauty Store, we may collect the following categories of personal information:
Contact Information
This may include your:
- name;
- email address;
- telephone number;
- billing address; and
- delivery address.
Order and Transaction Information
When you place or attempt to place an order, we may collect information including:
- products ordered;
- order value;
- payment status;
- delivery information;
- order history;
- discounts or promotional codes used;
- refunds or returns; and
- information relating to the fulfilment of your order.
Payment information may be processed by Shopify and/or our payment service providers. Tụrụ Beauty Store does not necessarily receive or store your complete payment-card details.
Customer-Care Communications
When you contact us by email, telephone, Shopify Inbox, WhatsApp, social media or another customer-care channel, we may collect and retain information contained in those communications where reasonably necessary to respond to you, manage your order, resolve a complaint or maintain appropriate business records.
Website and Device Information
When you use our website, certain information may be collected automatically, including:
- IP address;
- browser and device information;
- information about how you interact with our website;
- pages and products viewed;
- referring website or source;
- cookie and similar technology information; and
- other technical information required to operate, secure and improve the website.
Marketing Information
Where applicable, we may process information concerning your marketing preferences and your interaction with marketing communications.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
- directly from you when you provide it;
- when you place an order or create an account;
- when you contact customer care;
- automatically through cookies and similar technologies;
- through Shopify and service providers that support our online store;
- through payment processors;
- through delivery and logistics providers where necessary for fulfilment;
- through advertising, analytics and marketing services where applicable; and
- from other lawful sources where appropriate.
3. WHY WE USE YOUR PERSONAL INFORMATION
We may process personal information for purposes including:
Processing and Fulfilling Orders
We use relevant information to:
- process purchases;
- confirm payments;
- prepare orders;
- arrange delivery;
- communicate about orders;
- process authorised returns or refunds; and
- maintain transaction records.
Customer Service
We use customer information to answer enquiries, provide support, investigate complaints and resolve issues relating to purchases or use of our website.
Operating and Improving Our Website
We may use information to operate, maintain, secure, troubleshoot and improve our website and online services.
Fraud Prevention and Security
We may process information where reasonably necessary to detect, investigate or prevent fraud, unauthorised transactions, security incidents, abuse of our website or other unlawful activity.
Marketing and Advertising
Where permitted by applicable law, we may use information to communicate with customers about products, promotions and other Tụrụ Beauty Store information.
We may also use advertising and analytics technologies to understand the effectiveness of our marketing and to display advertising.
Where consent is legally required for a particular marketing activity, we will seek the appropriate consent.
You may opt out of direct marketing communications using the unsubscribe mechanism provided or by contacting us.
Legal and Regulatory Obligations
We may process or retain information where necessary to comply with applicable laws, respond to lawful requests, maintain legally required records, establish or defend legal claims, or protect our legal rights.
4. LEGAL BASES FOR PROCESSING
Where required under applicable Nigerian data-protection law, our processing of personal data may be based on one or more lawful bases, including:
- your consent;
- processing necessary to perform a contract with you or take steps at your request before entering into a contract;
- compliance with a legal obligation;
- protection of vital interests where applicable;
- performance of a task carried out in the public interest where applicable; and
- our legitimate interests or those of another person, where those interests are not overridden by your rights and interests.
The applicable lawful basis depends on the particular information and purpose for which it is processed.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website and the services supporting it may use cookies, pixels and similar technologies.
These technologies may be used to:
- enable essential website functionality;
- remember preferences;
- maintain shopping-cart functionality;
- understand website usage;
- improve website performance;
- detect fraud or security issues;
- measure advertising effectiveness; and
- support relevant advertising where permitted.
Some cookies are necessary for the operation of the website. Others may relate to analytics, personalisation or advertising.
Where required by applicable law, customers will be provided with appropriate choices concerning non-essential cookies.
Your browser may also allow you to control or delete cookies. Disabling certain cookies may affect the functionality of the website.
6. HOW WE SHARE PERSONAL INFORMATION
We do not sell customers' personal information in the ordinary meaning of selling customer information for money.
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.
These may include:
Shopify
Our online store is hosted by Shopify. Shopify processes information required to provide the e-commerce platform and related services.
Payment Providers
Payment processors and financial institutions may process information necessary to complete, verify, refund or investigate transactions.
Delivery and Logistics Providers
We may provide information such as your name, telephone number, delivery address and relevant order information to logistics providers where necessary to deliver your purchase.
Technology and Business Service Providers
We may use service providers for website hosting, communications, analytics, security, customer support and other legitimate business functions.
Advertising and Marketing Providers
Where applicable and permitted by law, information may be processed through advertising or analytics services used to measure campaigns or provide relevant advertising.
Professional Advisers and Authorities
We may disclose information to lawyers, accountants, regulators, courts, law-enforcement authorities or other competent persons where reasonably necessary or legally required.
Business Transactions
If Tụrụ Beauty Store undergoes a legitimate business restructuring, merger, acquisition, sale or transfer, relevant information may be transferred as part of that transaction, subject to applicable law.
7. SHOPIFY
Our store is powered by Shopify.
Shopify may collect and process personal information about customers in connection with its provision of e-commerce services to us.
Shopify's processing of personal information is also governed by its own applicable privacy documentation.
You may review Shopify's privacy information on Shopify's official website.
8. INTERNATIONAL TRANSFERS OF PERSONAL DATA
Some of the service providers we use, including Shopify and other technology providers, may process or store personal information outside Nigeria.
Where personal data is transferred from Nigeria to another country, we will take reasonable steps to ensure that the transfer is carried out in accordance with the Nigeria Data Protection Act 2023 and other applicable Nigerian data-protection requirements.
This may include relying on an applicable adequacy basis, appropriate contractual or organisational safeguards, consent where legally appropriate, or another lawful basis permitted for international data transfers.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, accounting, tax, dispute-resolution, fraud-prevention and legal or regulatory purposes.
Different categories of information may be retained for different periods.
When personal information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable law and our technical capabilities.
10. DATA SECURITY
We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or misuse.
However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
Customers should also take reasonable steps to protect their account credentials and devices and should not disclose passwords or other sensitive authentication information to unauthorised persons.
11. YOUR DATA-PROTECTION RIGHTS
Subject to applicable Nigerian data-protection law and any lawful limitations or exceptions, you may have rights concerning your personal data, including the right to:
- be informed about the processing of your personal data;
- request access to personal data we hold about you;
- request correction of inaccurate or incomplete personal data;
- request deletion or erasure in circumstances recognised by law;
- object to certain processing;
- request restriction of processing where applicable;
- withdraw consent where processing is based on consent;
- request data portability where applicable;
- raise concerns regarding certain automated decision-making where applicable; and
- lodge a complaint with the Nigeria Data Protection Commission.
Exercising a privacy right does not necessarily require us to delete information that we are legally required or otherwise lawfully entitled to retain.
We may need to verify your identity before fulfilling certain privacy requests in order to protect customer information from unauthorised access.
12. MARKETING COMMUNICATIONS
Where you have subscribed to marketing communications or where we are otherwise permitted to communicate with you for marketing purposes, you may unsubscribe at any time using the unsubscribe option contained in the relevant communication or by contacting us.
Opting out of marketing does not prevent us from sending necessary transactional communications relating to an order, payment, delivery, refund, security issue or other service-related matter.
13. CHILDREN'S PRIVACY
Our website and products are not specifically directed at children.
We do not knowingly seek to collect personal data directly from children in circumstances where parental or guardian consent or another lawful basis would be required under applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us.
14. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites. Customers should review the privacy policies of those services before providing personal information to them.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal and regulatory requirements.
The most current version will be published on our website together with its applicable update date.
16. RELATIONSHIP WITH OTHER STORE POLICIES
This Privacy Policy should be read together with our:
Terms of Service
https://turubeautystore.com/policies/terms-of-service
Refund, Return & Cancellation Policy
https://turubeautystore.com/policies/refund-policy
Shipping Policy
https://turubeautystore.com/policies/shipping-policy
When you paste this policy into Shopify, the policy names above should be converted into clickable links rather than displaying the URLs as plain text.
17. CONTACT US
If you have questions about this Privacy Policy, wish to exercise an applicable data-protection right, or have a concern about how your personal information has been handled, please contact: customercare.turubeautystore@gmail.com
Where applicable, you also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) regarding the processing of your personal data.