Terms of service
This website is operated by Tụrụ Beauty Store. Throughout the website, the terms “we”, “us” and “our” refer to Tụrụ Beauty Store.
These Terms of Service govern your access to and use of our website and your purchase of products from Tụrụ Beauty Store.
By visiting our website, placing an order, purchasing a product or otherwise using our services, you agree to these Terms of Service together with our Refund, Return & Cancellation Policy, Shipping Policy and Privacy Policy.
Please read these Terms carefully before using our website or completing a purchase.
Nothing in these Terms excludes or limits any right or remedy available to a consumer that cannot lawfully be excluded or limited under applicable Nigerian law.
1. ONLINE STORE
Our website allows customers to browse and purchase products offered by Tụrụ Beauty Store.
You must provide accurate, complete and current information when placing an order, including your name, telephone number, email address and delivery information.
You are responsible for reviewing your order carefully before completing payment.
Our website may be accessed at any time, but customer-care services operate only during our published customer-care hours.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, sizes, quantities and other information displayed on our website are accurate.
Manufacturers may occasionally change packaging, labels, bottle designs, colours, formulations or other product presentation without prior notice to us.
Accordingly, product packaging received may occasionally differ from photographs displayed on our website, provided that the product supplied materially corresponds with the product ordered.
Colours and other visual details may also appear differently depending on a customer's device, screen or display settings.
Where a manufacturer makes a material change to a product that affects its identity, formulation, size or intended use, we will make reasonable efforts to update the relevant product information.
Nothing in this section limits a customer's rights where goods supplied are incorrect, defective, unsafe, materially different from their description or otherwise fail to meet applicable legal requirements.
3. PRODUCT AVAILABILITY
All products are subject to availability.
Adding an item to your cart does not reserve the product.
An order is not guaranteed merely because a customer has begun checkout or placed an item in their cart.
Where an item becomes unavailable after payment due to an inventory discrepancy or other genuine stock issue, we will contact the customer and provide an appropriate remedy, which may include a refund for the unavailable item.
4. PRICES AND PAYMENT
Prices displayed on our website are stated in Nigerian Naira unless otherwise indicated.
The price applicable to an order is the price displayed and accepted at checkout, subject to correction where there is an obvious technical or pricing error.
Delivery charges, where applicable, will be displayed or communicated as part of the ordering process.
Customers are responsible for ensuring that payment information supplied is accurate and that they are authorised to use the selected payment method.
We reserve the right to correct genuine typographical, technical or pricing errors. Where such an error materially affects an order that has already been placed, we will contact the customer before proceeding where required.
5. ORDERS
By completing checkout and making payment, you confirm that you have reviewed and approved the products, quantities, prices and delivery information contained in your order.
Orders may begin processing for fulfilment once payment has been confirmed.
Tụrụ Beauty Store reserves the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be verified;
- incorrect pricing resulted from an obvious technical error;
- we reasonably suspect fraud, unauthorised payment or abuse of our website;
- fulfilment would violate applicable law; or
- the delivery information supplied makes fulfilment impossible.
Where we cancel a paid order for reasons attributable to Tụrụ Beauty Store and the customer is entitled to a refund, the appropriate refund will be processed.
6. ORDER CANCELLATIONS AND CHANGE OF MIND
Please review your order carefully before completing your purchase.
Tụrụ Beauty Store does not accept cancellations, returns or refund requests solely because a customer has changed their mind after completing an order.
A change-of-mind request does not become eligible for cancellation or refund merely because the order has not yet been processed, packed, dispatched or delivered.
Submitting an email, Shopify message, WhatsApp message or other communication requesting cancellation does not automatically cancel an order or suspend its processing or dispatch.
Any statutory cancellation, return or refund right available under applicable Nigerian law remains unaffected.
Full details are contained in our Refund, Return & Cancellation Policy, which forms part of these Terms.
7. ORDER AMENDMENTS
Customers are responsible for ensuring that their order is correct before completing payment.
Tụrụ Beauty Store is not obligated to change products, quantities, delivery details or other order information after an order has been placed.
Where we agree to amend an order as a customer-service courtesy, that accommodation is at our discretion and does not create an entitlement to amendments for that or any future order, except where otherwise required by law.
Where a free-delivery code or other arrangement is specifically provided to allow a customer to add products to an existing undelivered order, additional purchases may be consolidated with the original order and remain subject to these Terms and our other applicable policies.
8. CUSTOMER-CARE HOURS AND COMMUNICATIONS
Our website remains available for orders 24 hours a day. Our customer-care channels are not monitored 24 hours a day.
Our customer-care hours are:
Monday to Saturday: 9:00 a.m. – 6:00 p.m.
Sunday: 12:00 p.m. – 5:00 p.m.
Messages received outside these hours will ordinarily be reviewed during the next customer-care period.
The time at which a customer sends a message is not the time at which a request is deemed reviewed, approved or accepted by Tụrụ Beauty Store.
Sending an order amendment, cancellation or other request outside customer-care hours does not automatically suspend order processing, packing or dispatch.
9. DELIVERY
Orders are processed and delivered in accordance with our Shipping Policy.
Delivery periods stated on our website are estimated processing and delivery periods unless we expressly agree otherwise.
Where delivery is carried out by an independent courier or logistics provider, circumstances outside our reasonable control may affect delivery times.
Customers are responsible for providing accurate and complete delivery information and a working telephone number and for being reasonably available to receive their orders.
Where delivery cannot be completed because of incorrect or incomplete information supplied by the customer, customer unavailability, inability to contact the customer, refusal of an otherwise correct delivery or another circumstance attributable to the customer, reasonable additional delivery or redelivery costs may be borne by the customer where permitted by law.
An unsuccessful delivery attempt does not automatically cancel an order.
Please refer to our Shipping Policy for complete delivery information.
10. RETURNS AND REFUNDS
Returns and refunds are governed by our Refund, Return & Cancellation Policy and applicable Nigerian law.
Submitting a return or refund request does not itself guarantee that the request will be approved.
Where inspection is reasonably required, we may require the relevant product and packaging to be returned and assessed before determining the appropriate remedy.
Customers should retain products and relevant packaging while a complaint is being investigated and should not unnecessarily use, alter or dispose of a product that is the subject of a complaint.
Nothing in these Terms limits a consumer's statutory rights in relation to defective, unsafe, incorrect or otherwise non-conforming goods.
11. PERSONAL CARE, BEAUTY AND HYGIENE PRODUCTS
Because we sell skincare, beauty, personal-care and hygiene products, product integrity and hygiene are important.
Opened, used, unsealed or otherwise compromised personal-care, skincare, cosmetic, beauty or hygiene products are not accepted for change-of-mind returns.
This provision does not exclude any statutory remedy available where a product is defective, unsafe, incorrect, materially different from its description or otherwise fails to comply with applicable legal requirements.
12. PROMOTIONS, DISCOUNTS AND FREE GIFTS
Promotions, discount codes, loyalty benefits, free-delivery offers, free gifts and other promotional benefits may be subject to specific conditions.
Customers must comply with the conditions attached to an offer in order to receive the relevant benefit.
Unless otherwise stated, promotional offers cannot be exchanged for cash.
Free gifts and complimentary products have no independent cash value and are not refundable for cash.
Where a refund or return lawfully results in an order no longer satisfying the conditions of a promotion, any adjustment to the promotional benefit will be handled in accordance with our Refund, Return & Cancellation Policy and applicable law.
Where an item purchased at a discount is eligible for refund, the refundable product amount will ordinarily be based on the amount actually paid for that item rather than its undiscounted retail price, subject to applicable law.
We reserve the right to withdraw, suspend or amend a promotion before an order is completed, provided that this does not retrospectively deprive a customer of a promotional benefit already validly obtained through a completed transaction.
13. PRODUCT USE AND INDIVIDUAL RESULTS
Skincare, beauty, personal-care and cosmetic products may perform differently for different individuals.
Customer testimonials, reviews and individual experiences describe the experience of the person providing them and do not guarantee that every customer will obtain identical results.
Customers should read product labels, ingredients, directions, warnings and other manufacturer information before use.
Where appropriate, customers should seek advice from a suitably qualified healthcare professional regarding individual medical concerns, allergies, sensitivities, pregnancy, medication interactions or other circumstances requiring professional guidance.
Information provided on our website or customer-care channels is for general product information and does not replace professional medical diagnosis, treatment or advice.
Nothing in this section limits rights relating to product safety, quality, accurate description or fitness for a purpose expressly communicated to and accepted by us where applicable under Nigerian law.
14. CUSTOMER REVIEWS AND OTHER SUBMISSIONS
Where customers voluntarily submit product reviews, testimonials, photographs, videos, comments or other content to Tụrụ Beauty Store or through functionality provided on our website, they remain responsible for the content they submit.
Content must not be unlawful, fraudulent, defamatory, threatening, abusive, obscene or infringe another person's intellectual-property, privacy or other legal rights.
Where a customer separately gives us permission to reproduce or use their review, testimonial, photograph, video or other content for marketing or promotional purposes, our use will be subject to that permission and applicable law.
We reserve the right to moderate or remove unlawful, fraudulent, abusive, spam or otherwise prohibited content, subject to applicable law.
15. PROHIBITED USE
You must not use our website:
- for unlawful or fraudulent purposes;
- to attempt unauthorised access to our website, systems or customer information;
- to introduce malicious software, viruses or harmful code;
- to interfere with the security or proper operation of the website;
- to impersonate another person;
- to submit false or misleading information for fraudulent purposes;
- to misuse discount codes, promotions or website functionality through fraud, deception or technical manipulation; or
- to violate applicable law or the rights of another person.
We may restrict access to the website or decline transactions where reasonably necessary to protect the business, our customers, our systems or other persons from suspected fraud, security threats or unlawful activity.
16. THIRD-PARTY SERVICES
Our website may rely on third-party services, including Shopify, payment processors, logistics providers and other service providers necessary to operate our online store.
Those third parties may process information or provide services subject to their own terms and privacy practices.
Tụrụ Beauty Store is responsible for its own obligations under applicable law, but we cannot guarantee uninterrupted operation of independent third-party systems that are outside our reasonable control.
17. INTELLECTUAL PROPERTY
Unless otherwise indicated, the content created for and owned by Tụrụ Beauty Store on this website, including our branding, original written content, graphics and other proprietary materials, is protected by applicable intellectual-property law.
Third-party brand names, product photographs, trademarks and other materials remain the property of their respective owners where applicable.
You may use our website for personal shopping and informational purposes.
You may not reproduce, commercially exploit or falsely represent Tụrụ Beauty Store's proprietary content as your own without permission or another lawful basis.
18. WEBSITE AVAILABILITY AND ERRORS
We make reasonable efforts to maintain accurate and functional website services.
However, temporary interruptions, maintenance, technical errors or third-party service disruptions may occur.
We may correct typographical errors, inaccuracies or omissions and update website information where necessary.
Where an error materially affects a completed customer transaction, we will address the transaction fairly and in accordance with applicable law.
19. LIABILITY
Nothing in these Terms excludes or limits any liability, warranty, obligation or consumer right that cannot lawfully be excluded or limited under Nigerian law.
Subject to those rights and to the extent permitted by law, Tụrụ Beauty Store will not be responsible for losses arising solely from circumstances outside our reasonable control or from a customer's misuse of a product contrary to manufacturer instructions or warnings.
Nothing in these Terms excludes liability where exclusion is prohibited by applicable law, including liability arising from fraud, misrepresentation, negligence, defective goods or other circumstances for which liability cannot legally be excluded.
20. PRIVACY
Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable Nigerian data-protection law.
Please review our Privacy Policy for information about the personal information we collect, how and why we process it, circumstances in which it may be shared, retention, cookies and tracking technologies, and your applicable data-protection rights.
21. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes in our operations, website, policies or applicable legal requirements.
The version published on our website at the relevant time will apply to transactions made after that version becomes effective.
Changes will not retrospectively remove rights that a customer has already acquired under a completed transaction or applicable law.
22. SEVERABILITY
If any provision of these Terms is found by a competent authority or court to be unlawful, invalid or unenforceable, that provision will be treated as ineffective only to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.
23. ENTIRE AGREEMENT
These Terms of Service, together with our Refund, Return & Cancellation Policy, Shipping Policy, Privacy Policy and any specific terms expressly disclosed for a particular promotion or transaction, constitute the terms governing purchases made through our website.
If a specific promotional or transaction term conflicts with these general Terms, the more specific term will apply to that promotion or transaction to the extent permitted by law.
24. GOVERNING LAW
These Terms of Service and transactions conducted through Tụrụ Beauty Store are governed by the laws of the Federal Republic of Nigeria.
Nothing in this section restricts any right a consumer may have to seek redress through the Federal Competition and Consumer Protection Commission, another competent regulatory authority or a court of competent jurisdiction.
25. CONTACT INFORMATION
Questions about these Terms of Service or an order may be directed to Tụrụ Beauty Store through the contact information published on our website.
When contacting us regarding an existing order, please provide your name, order number and sufficient information for us to identify and address your enquiry.