SHIPPING & DELIVERY POLICY

At Tụrụ Beauty Store, we aim to process and dispatch orders promptly and provide customers with clear information about delivery.

Please read this Shipping & Delivery Policy before placing an order.

1. ORDER PROCESSING

Orders are processed within 48 working hours after successful payment and order confirmation.

Processing time refers to the period required for us to verify, prepare, pack and hand an order over for delivery. It is separate from the delivery or transit time stated below.

Working days exclude Sundays and public holidays unless otherwise expressly stated.

During sales, major promotions or periods of unusually high order volume, different processing arrangements may apply as stated in this policy or communicated as part of the relevant promotion.

2. DELIVERY WITHIN LAGOS

Orders within Lagos are ordinarily delivered within 48–72 working hours after processing.

Delivery times are estimates and may be affected by the customer's location, traffic, courier availability, weather, public holidays and other circumstances affecting delivery.

Customers should ensure that the delivery address and telephone number supplied with their order are accurate and that they or an authorised recipient are reasonably available to receive the order.

3. DELIVERY OUTSIDE LAGOS

Orders outside Lagos are ordinarily delivered within 3–5 working days after processing.

For deliveries to certain locations, including some Northern states and locations requiring longer transit routes, delivery may take up to 7 working days after processing.

Delivery times may vary depending on destination, logistics provider, accessibility of the delivery location and circumstances outside our reasonable control.

4. PROCESSING TIME VS DELIVERY TIME

Please note that processing time and delivery time are different.

For example, where an order requires up to 48 working hours to process, the applicable delivery period begins after the order has been processed and handed over for delivery.

Customers should therefore consider both processing and delivery time when placing an order.

5. DELIVERY TIMES ARE ESTIMATES

Unless Tụrụ Beauty Store expressly agrees otherwise in writing, delivery periods stated on our website are estimated delivery periods and not guaranteed delivery appointments.

We make reasonable efforts to ensure that orders are processed and handed over promptly. However, once an order has been transferred to an independent courier or logistics provider, circumstances outside our reasonable control may affect the precise delivery time.

A delay alone does not automatically mean that an order has been lost, cancelled or become eligible for a refund.

Nothing in this section limits any right or remedy available to a customer under applicable Nigerian consumer-protection law.

6. DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information when placing an order.

This includes:

• recipient's full name;
• working telephone number;
• complete delivery address; and
• any information reasonably necessary for the courier to locate the delivery destination.

Tụrụ Beauty Store will not be responsible for delays caused by incorrect, incomplete or misleading delivery information supplied by the customer, except to the extent otherwise required by law.

If you discover an error in your delivery information after placing an order, please contact customer care as soon as possible.

We cannot guarantee that delivery information can be changed after an order has entered fulfilment or been handed over to a logistics provider.

7. CUSTOMER AVAILABILITY

Customers are responsible for being reasonably reachable and available to receive their orders.

Where delivery cannot be completed because:

• the customer cannot be reached using the telephone number provided;
• the customer or recipient is unavailable;
• an incorrect or incomplete address was supplied;
• access to the stated delivery location cannot reasonably be obtained;
• the customer refuses an otherwise correct order; or
• another circumstance attributable to the customer prevents delivery,

the customer may be responsible for any reasonable additional delivery, return or redelivery costs incurred, where permitted by law.

8. FAILED DELIVERY AND REDELIVERY

An unsuccessful delivery attempt does not constitute cancellation of an order.

Where an order is returned or requires another delivery attempt because of circumstances attributable to the customer, a new delivery fee may be required before redelivery.

Tụrụ Beauty Store is not required to repeatedly incur delivery costs resulting from incorrect customer information, customer unavailability or refusal of an otherwise correct order.

This does not affect a customer's rights where the product delivered is incorrect, defective, damaged or otherwise subject to a statutory right of rejection or return.

9. REFUSAL OF DELIVERY

Refusing delivery does not automatically cancel an order or create an entitlement to a refund.

Customers should not refuse an otherwise correct order merely because they have changed their mind after completing the purchase.

Change-of-mind cancellations, returns and refunds are governed by our Refund, Return & Cancellation Policy.

Where delivery is refused without a legally valid basis, reasonable delivery, return and redelivery costs arising from that refusal may be borne by the customer where permitted by law.

10. THIRD-PARTY LOGISTICS PROVIDERS

Tụrụ Beauty Store may use independent dispatch riders, courier companies and logistics providers to deliver orders.

Where necessary for fulfilment, relevant customer information such as the recipient's name, telephone number, delivery address and other necessary delivery details may be shared with the logistics provider.

The handling of personal information in connection with delivery is also governed by our Privacy Policy.

11. TRACKING AND DELIVERY COMMUNICATIONS

For interstate orders, tacking information is provided to the customer via email.

Customers should monitor any tracking or delivery information provided and remain reasonably available for communication from the relevant logistics provider.

12. SALES AND PROMOTIONAL PERIODS

During Tụrụ Beauty Store sales or other major promotional periods, order volumes may be significantly higher than usual.

For orders placed during an announced sales period, dispatch may begin after the sale has ended, unless otherwise stated for that particular promotion.

Any special processing or delivery arrangement announced as part of a sale or promotion will apply to orders placed under that promotion.

Customers who require an item urgently should take the applicable sale processing arrangement into account before completing their purchase.

13. PUBLIC HOLIDAYS AND NON-WORKING DAYS

Processing and delivery timelines may be affected by Sundays, public holidays, logistics-provider schedules and other non-working periods.

Where a processing or delivery period is expressed in working days, non-working days are not counted unless otherwise stated.

14. DELIVERY DELAYS

If an order is delayed beyond the estimated delivery period, please contact us with your order number so that we can investigate.

Where the order has already been transferred to a logistics provider, we may need to contact the provider to determine its status.

A delivery delay caused by circumstances outside our reasonable control does not automatically create an entitlement to cancellation or refund, subject always to any rights available under applicable Nigerian law.

15. LOST OR DAMAGED ORDERS

If you believe that an order has been lost in transit or arrives materially damaged, please contact Tụrụ Beauty Store promptly.

We may request photographs, videos, packaging, tracking information or other information reasonably necessary to investigate the matter.

Please retain the product and relevant packaging while the matter is being investigated.

Where an order is established to have been lost or damaged and the customer is entitled to a remedy, we will provide the appropriate remedy in accordance with applicable law and our relevant store policies.

16. ORDER CANCELLATIONS AFTER DISPATCH

Once an order has been handed over for delivery, a customer cannot treat a cancellation request sent to Tụrụ Beauty Store as an instruction to the courier to stop or reverse delivery.

Cancellation and change-of-mind requests are governed by our Refund, Return & Cancellation Policy.

The fact that an order has not yet physically reached the customer does not, by itself, create a right to cancel the purchase.

Nothing in this section limits a statutory cancellation or return right available under applicable Nigerian law.

17. CUSTOMER-CARE HOURS

Our website remains open for orders 24 hours a day. Our customer-care channels are not monitored 24 hours a day.

Our customer-care hours are:

Monday to Saturday: 9:00 a.m. – 6:00 p.m.

Sunday: 12:00 p.m. – 5:00 p.m.

Messages received outside these hours will ordinarily be reviewed during the next customer-care period.

The time at which a customer sends a message is not the time at which the request is deemed reviewed, approved or accepted by Tụrụ Beauty Store.

Sending a delivery amendment, cancellation or other request outside customer-care hours does not automatically suspend processing or dispatch.

18. RELATED POLICIES

This Shipping & Delivery Policy should be read together with our:

Refund, Return & Cancellation Policy
https://turubeautystore.com/policies/refund-policy

Terms of Service
https://turubeautystore.com/policies/terms-of-service

Privacy Policy
https://turubeautystore.com/policies/privacy-policy

19. CONTACT US

For questions about the processing or delivery of an existing order, please contact Tụrụ Beauty Store using the customer-care information published on our website.

Please provide your name and order number so that we can identify your order promptly.